In this discussion, Dan Silvert, partner and president of Velocity Advisory Group, shares his insights on the importance of healthy employee relationships for superior customer experiences. He emphasizes understanding personality types—eagles, parrots, doves, and owls—and how they influence team dynamics. Dan explores the critical role of self-awareness in leadership and improving collaboration. He highlights the need to recognize diverse behaviors to enhance communication and reduce conflict, paving the way for better team performance.