Dan O'Connell, Chief AI & Strategy Officer at Dialpad, discusses building language models, custom speech recognition, and the challenges of AI in business communication. They explore the potential of AI in sales and customer service, evaluating AI performance, and the dynamics of fine-tuning work in AI.

Dan O'Connell, Chief AI and Strategy Officer at Dialpad, discusses how AI is transforming business communications. Topics include real-time transcription, sentiment analysis, virtual agents, AI's impact on CRM, chatbot evolution, and cost-effective AI management.