Dan O'Connell

Dan O'Connell, Chief AI and Strategy Officer at Dialpad, discusses innovative AI-driven communication solutions. He explains how their platform leverages a staggering 5 billion minutes of business calls to develop custom language models. O'Connell dives into the challenges of AI implementation in businesses, including orchestrating tasks and enhancing real-time communication. The conversation highlights the future of AI in sales and customer service, and the transformative potential of tailoring AI to meet varied industry needs.

Dan O'Connell, Chief AI and Strategy Officer at Dialpad, discusses how AI is transforming business communications. Topics include real-time transcription, sentiment analysis, virtual agents, AI's impact on CRM, chatbot evolution, and cost-effective AI management.