Daan Hannessen

Daan Hannessen, Global Head of Knowledge Management at Shell, brings over 20 years of expertise in KM across multiple industries. He discusses the evolution of KM from technology to AI, emphasizing the critical need for executive support. Daan highlights Shell's divide-and-conquer approach for scaling KM globally and the importance of learning from experience. He also delves into the relationship between KM and AI, stressing the value of validated knowledge and the need for semantic layers to enhance business insights while protecting proprietary information.