In this insightful discussion, Craig Le Clair, VP and Principal Analyst at Forrester, and Christina McAllister, Senior Analyst at Forrester, dive into the differences between AI agents and agentic AI. They explore how AI agents enhance customer service and workforce transformation while highlighting the balance of trust and efficiency. The conversation navigates the complexities of AI adoption in businesses and the importance of focusing on outcomes. Listeners will gain a fresh perspective on integrating AI in practical, innovative ways.
