Cortney Hickey

Cortney Hickey, the executive assistant to the CEO at Zapier, transforms traditional EA tasks by leveraging AI. She discusses her innovative AI workflows that automate meeting preparation and strengthen company culture through automated feedback systems. Cortney shares how these AI 'interns' standardize strategic knowledge organization-wide, making it accessible to all. Emphasizing a "progress over perfection" mindset, she highlights how automation enables EAs to elevate their roles, fostering growth and accountability across teams.