Cliff Norman
Co-author of Quality as an Organizational Strategy and longtime Deming-influenced improvement coach, with decades of experience teaching the science of improvement and working with organizational leaders.
Best podcasts with Cliff Norman
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Apr 7, 2025 • 1h 4min
Getting Started with Quality as an Organizational Strategy: A Conversation with Cliff Norman and David Williams
David Williams and Cliff Norman, co-authors of "Quality as an Organizational Strategy," discuss the transformative journey leaders must embark on to foster learning organizations inspired by Deming's principles. They dive into the challenges of moving from traditional management methods to quality strategies, emphasizing the importance of leadership commitment and external support. Personal stories illustrate the profound impact of Deming's teachings, highlighting how tangible improvement projects can drive real change. The conversation also touches on the need for self-assessment and the importance of developing internal improvement capabilities.
Feb 3, 2025 • 1h 16min
Quality as an Organizational Strategy with Cliff Norman and Dave Williams
Cliff Norman, a quality improvement expert and co-author, and Dr. David M. Williams, a quality leader in healthcare, delve into transforming quality from a compliance task to a strategic advantage. They share valuable insights from Dr. Deming's teachings and discuss their five-activity framework that drives sustainable success. The conversation uncovers challenges organizations face in changing their quality approach, the importance of engaging people in improvement efforts, and the need to align strategies with customer needs for true innovation.
