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Cliff Norman
Experienced quality improvement practitioner and longtime API associate who helped develop the five-activity methods for making quality an organizational strategy; co-author of Quality as an Organizational Strategy.
Best podcasts with Cliff Norman
Ranked by the Snipd community
Feb 3, 2025
• 1h 16min
Quality as an Organizational Strategy with Cliff Norman and Dave Williams
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Cliff Norman, a quality improvement expert and co-author, and Dr. David M. Williams, a quality leader in healthcare, delve into transforming quality from a compliance task to a strategic advantage. They share valuable insights from Dr. Deming's teachings and discuss their five-activity framework that drives sustainable success. The conversation uncovers challenges organizations face in changing their quality approach, the importance of engaging people in improvement efforts, and the need to align strategies with customer needs for true innovation.
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