Cliff Norman
Associate at Associates in Process Improvement (API)
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May 4, 2016 • 34min
Cliff Norman and Ron Moen of Associates in Process Improvement (API) – The PDSA Cycle “Business Is More Exacting Than Science”
Cliff Norman and Ron Moen from API discuss the history of the PDSA Cycle, its connection to Deming's philosophy of continuous improvement, and the evolution of the cycle from the Shewhart Cycle to the modern PDSA Cycle. They explore the incorrect attribution of PDCA to Deming and the importance of rigorous application and continuous learning in business improvement.
