Claude Simpson, Head of Training at Smart Advocate, boasts over 20 years in the legal field, specializing in case management systems. He delves into Smart Advocate's features, highlighting how it streamlines client communication with automated messages and document templates. Claude tackles common lawyer misconceptions about technology, emphasizing that software aids but doesn't replace human input. He also discusses the importance of data mapping for effective onboarding and how AI integration can enhance legal operations, keeping firms competitive and efficient.