Mignon Buckingham, CEO of Airport Dimensions, Claude Roussel, VP of Delta Sky Clubs, and Nicky Kelvin, Senior Director at The Points Guy, discuss the booming demand for airport lounges post-COVID. They explore the evolution of lounges from elite spaces to shared-use models and the challenges of maintaining exclusivity while growing customer bases. Key insights include the importance of lounge design, the impact of travel trends, and future innovations like spas and gyms, as well as strategies for managing overcrowding and enhancing customer experience.
