Claire Massey

Dean Sobers, an insurance expert from Which?, and Claire Massey, a consumer who endured a troubling insurance claim after a house fire, dive into the failings of the home and travel insurance sectors. They discuss the challenging claims process, systemic confusion, and how the pandemic exacerbated issues. Claire shares her personal story of frustration with her insurer and the eventual escalation of her claim to the Financial Ombudsman. Together, they highlight the urgent need for industry reform and discuss Which?'s super-complaint to push for change.