CJ Przybyl, CEO of Reserv, discusses the innovative technologies transforming claims processing. He shares insights on the integration of generative AI and modern data infrastructure, emphasizing how these advancements improve efficiency and customer satisfaction. CJ also highlights Reserv's origins and his experience co-founding Snapsheet. The conversation explores the unique dynamics of the UK market, the balance between technology and human touch in claims adjustment, and the company's strategic plans for growth across Europe.

In this episode of Deciphered, Adam Davis, Associate Partner at Bain & Co, Bhavi Mehta Partner, Bain & Co, are joined by Sarah Hinkfuss, Partner, Bain Capital Ventures and CJ Przybyl, Co-founder and CEO, Reserv, to discuss how AI will impact fintech, whether or not it will level the competitive advantages of larger financial institutions, and just what this technology means the Financial Services industry. Timestamps:00:00 Introduction06:57 AI & Fintech: Will this level the competitive advantage & playing field?10:50 Why is generative AI such a game changer in this industry?13:10 Is generative AI just another tech bubble?15:32 What key ingredients do smaller vs bigger organisations need to benefit from AI?22:04 Who will take the majority of the market share with AI services?28:10 How difficult will it be for FIs to get their hands on data across multiple LLMs?29:59 Use cases & funding35:42 How will AI affect jobs in the future?39:31 Ethical considerations & biases of AI44:28 Implementation and execution of AI46:30 Maintaining competitive advantage50:30 Speed differences with utilising AI51:52 Over the next 10 years, which unexpected ways will consumers use AI?Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Bhavi Mehta hereYou can find Sarah Hinkfuss hereYou can find CJ Przybyl hereFor more insights from the Deciphered podcast, visit the page on Bain’s website