Christopher O’Donnell, Founder of Day.ai and former Chief Product Officer at HubSpot, discusses the transformative power of AI in CRM. He shares insights on overcoming common CRM issues like data silos and complex workflows. O’Donnell explains how Day.ai's approach captures customer context effortlessly, enhancing user engagement. He reflects on building HubSpot’s CRM, emphasizing the need for a careful, quality-focused development process. The conversation highlights revolutionary strategies and the ethical considerations in AI-driven product evolution.
