Christopher O’Donnell

Christopher O’Donnell, Founder of Day.ai and former Chief Product Officer at HubSpot, discusses the transformative power of AI in CRM. He shares insights on overcoming common CRM issues like data silos and complex workflows. O’Donnell explains how Day.ai's approach captures customer context effortlessly, enhancing user engagement. He reflects on building HubSpot’s CRM, emphasizing the need for a careful, quality-focused development process. The conversation highlights revolutionary strategies and the ethical considerations in AI-driven product evolution.

Christopher O’Donnell, Founder and CEO of Day.ai and ex-Chief Product Officer at HubSpot, dives into building AI-native software. He discusses the importance of returning CRMs to CEO-driven insights and leveraging AI tools for faster iteration. O'Donnell contrasts the dynamics of large teams vs. hands-on coding, and emphasizes the blend of conversational AI with traditional interfaces. He also critiques traditional credit models in ecosystems and shares insights on achieving product-market fit in a rapidly evolving landscape.