Christopher Nassetta
CEO of Hilton, navigating the company through challenges and transforming it into a leading global hotel chain. Shares insights on hotel operations and the hospitality industry.
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Nov 22, 2023 • 31min
Hilton Group CEO: What makes a good hotel?
Christopher Nassetta, CEO of Hilton, shares his journey transforming the hotel giant since 2007, navigating challenges like the COVID-19 pandemic and rising competition from platforms like Airbnb. He discusses the core elements of a great hotel experience—personalized service, cleanliness, and amenities—while revealing how Hilton is adapting to post-pandemic travel trends. Nassetta also reflects on effective CEO leadership and the importance of sustainability in today's hospitality landscape, emphasizing growth, resilience, and community.
