Trey Holterman, co-founder of Tennr, tackles the frustrating black hole in patient referrals, while Christophe Rimann, co-founder of Camber, aims to simplify insurance claims for quicker payments. They explore how operational improvements, rather than just tech, can transform healthcare. The duo emphasizes the importance of building trust in workflows, leveraging AI for better outcomes, and aligning incentives among all stakeholders. They also share insights on New York City's unique startup culture and offer advice for aspiring healthcare entrepreneurs.