Christophe Martel
CEO and founder of FOUNT, a software platform designed to reduce workplace friction and improve productivity and employee experiences.
Best podcasts with Christophe Martel
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Apr 23, 2024 • 30min
Work Friction: Less is More
Christophe Martel, CEO and founder of FOUNT, dives into the concept of 'work friction' and its impact on both productivity and customer experience. He discusses how excessive documentation and meetings can be barriers to engagement. The conversation reveals the significance of simplifying processes and empowering employees in regulated industries like healthcare and banking. Martel emphasizes the connection between employee and customer experience, illustrating that reducing friction can lead to happier employees and customers alike.
