Christine Itwaru

Christine Itwaru, VP of Product at Userflow and Beamer, dives into the evolution and vital role of Product Operations. She shares insights from her journey at Pendo and emphasizes the importance of organizing customer feedback to enhance collaboration. Christine discusses the partnership between Product Ops and PMs to reduce workloads and argues for the significance of empathy in handling feedback. She also warns about the risks of over-relying on AI, advocating for a balanced approach that combines technology with human insight.