Christine Boermeester, Senior Director of Strategy & Enablement at Deltek, shares her insights on transforming customer success roles to drive growth. Tune in as she discusses innovative initiatives aimed at enhancing customer relationships. Hear about the challenges of standardizing processes across diverse products and how specialized roles are being created. Christine also reveals the excitement within her team as they prepare for a customer success kickoff, aiming to redefine engagement in a rapidly changing landscape.