Why community is one of the best investments a company can make during an economic downturn. Community Industry News: Rachel Basoco joined Fidelity Investments as Digital Communities Advancement and Growth Director Jeffrey Roe joined DecisionLink as Senior Community Manager Manouska Jeantus joined Miro as Community Lead  Blake Ethridge joined Plex Systems as Community Manager Devan La Spisa was promoted to Manager, Community Engagement at Zendesk Lisa Wilberding joined Grafana Labs as Customer & Community Manager Christina Garnett was promoted to Principal Marketing Manager, Offline Community and Advocacy at HubSpot Daniele Bozzi was promoted to Community Manager at Personio Arielle Nissenblatt joined SquadCast.fm as Head of Community & Content  Mike Silberg joined NFX as Community Value Creator Olga Koenig joined mogenius as Community and Developer Relations Manager Monique van den Berg was promoted to Head of Online Communities at Atlassian James Dakota Monk joined Digits to lead community Joe Farrar was promoted to Community Manager at Matillion Community During a Downturn Doing More With Less: Community Is Good Business Brian on stage with Jon Wishart at CMX Summit 2022

Former Hubspot employee turned Fractional Chief Customer Officer Consultant, Christina Garnett discusses the importance of having a CCO, defining the ICP, understanding customer love languages, and balancing quantitative and qualitative feedback for a holistic customer-centric approach.