Chris Harvey

Chris Harvey, Senior Vice President at Sedgwick, brings two decades of product recall expertise to the discussion. He reveals how recalls, ranging from food to automobiles, are driven by globalization and mass production. Listeners learn about the intricate logistics, from detecting problems to notifying consumers through various channels. Chris emphasizes the importance of swift action for safety and brand loyalty, and shares the hefty costs associated with recalls, often reaching tens of millions. Delve into how effective management can build trust while poor handling can lead to litigation.