Chris Hartley
CEO of Global Hotel Alliance, responsible for supporting independent upscale and luxury hotel groups and running a shared loyalty platform with a global membership base.
Best podcasts with Chris Hartley
Ranked by the Snipd community
Dec 26, 2025 • 34min
The year in fashion, design and hospitality
Chris Hartley, CEO of Global Hotel Alliance, shares insights on supporting independent luxury hotels and the shifting travel trends for 2025. Tom Webb, Monocle's travel correspondent, discusses the impact of climate change on travel seasons and highlights emerging markets like Paraguay and Egypt. Fashion editor Natalie Theodosi reflects on major events, including Giorgio Armani's emotional farewell and the renaissance of Lanvin through archival designs. Together, they explore how leisure travelers drive demand for luxury experiences in a changing world.
Jul 22, 2025 • 58min
Simplicity in Loyalty: The Way Out For Indie Hotels
Chris Hartley, CEO of Global Hotel Alliance (GHA), shares insights from his 21 years leading the largest alliance of independent hotel brands. He discusses the pivotal role of GHA's Discovery loyalty program, emphasizing how simplicity and innovative strategies drive guest loyalty and direct bookings. The conversation highlights the shift from traditional rewards systems to the 'Discovery Dollars' approach, the importance of collaboration among smaller hotels, and the growing need to adapt loyalty models to ever-changing travel preferences.
