Chris Gilbert

CEO of Springfield Township in Hamilton County, Ohio, and founder of Municipal Hospitality Advisors. He is applying hospitality principles to transform local government.

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Aug 2, 2025 • 31min

How Chris Gilbert is Humanizing Government Through the Power of Hospitality

Chris Gilbert, CEO of Springfield Township in Ohio and founder of Municipal Hospitality Advisors, shares his visionary approach to blending hospitality with local government. He reveals how turning transactional leadership into meaningful experiences fosters a people-focused culture. Listeners will discover the power of empathy and interpersonal connections in public service. Chris discusses strategic hiring, innovative onboarding programs, and how small acts of kindness can transform citizen experiences, ultimately enhancing community trust and engagement.

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