Chris Dishman
SVP of Global Customer Success at Totango + Catalyst, responsible for driving revenue growth through a holistic go-to-market strategy and alignment of pre- and post-sale activities.
Best podcasts with Chris Dishman
Ranked by the Snipd community
12 snips
Jul 24, 2023 • 47min
Scaled CS is all about efficiency
Chris Dishman, SVP of Customer Success at Totango, discusses scaled CS and efficiency. Topics include setting up a tech stack, removing customer friction, and ensuring value through composable customer success. They also cover scaling teams, delivering value, taking risks, embracing customer feedback, and AI in content creation and customer success workflows.
7 snips
Nov 29, 2024 • 32min
Secrets to Smooth Renewals and Driving Upsell Opportunities
Chris Dishman, SVP of Global Customer Success at Totango + Catalyst, dives into critical strategies for driving growth through customer renewals and upselling. He discusses how empowering Customer Success Managers leads to quicker renewals and happier clients. The conversation also covers the nuances of identifying upsell opportunities, which can significantly boost revenue. Highlights include insights on aligning sales and customer success teams, as well as the benefits of the Totango and Catalyst merger in enhancing customer operations.
