Chris Dishman, SVP of Customer Success at Totango, discusses scaled CS and efficiency. Topics include setting up a tech stack, removing customer friction, and ensuring value through composable customer success. They also cover scaling teams, delivering value, taking risks, embracing customer feedback, and AI in content creation and customer success workflows.

Chris Dishman, SVP of Global Customer Success at Totango + Catalyst, dives into critical strategies for driving growth through customer renewals and upselling. He discusses how empowering Customer Success Managers leads to quicker renewals and happier clients. The conversation also covers the nuances of identifying upsell opportunities, which can significantly boost revenue. Highlights include insights on aligning sales and customer success teams, as well as the benefits of the Totango and Catalyst merger in enhancing customer operations.