In this engaging discussion, Chris Ayers, a senior software engineer at Microsoft’s Azure Reliability team, dives into the complexities of Azure resiliency. He highlights the Well-Architected Framework and its role in aligning reliability with business needs. Chris outlines types of outages, the importance of availability zones, and the necessity of balancing costs with service reliability. With practical advice on monitoring, operational excellence, and data protection, he emphasizes the value of automated tools while stressing the importance of human oversight in decision-making.