Carl Olsen
General Manager of Operations at Sharesies
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Jul 18, 2024 • 24min
How to lead your customer service team into the AI future
Customer service leaders Ben Peak, Elli Neeld, and Carl Olsen discuss integrating AI technologies like chatbots to enhance customer support. They highlight the benefits of AI for improving response effectiveness and scaling operations, emphasizing the importance of gaining team buy-in and implementing clear objectives.
