Cara Benecke

Cara Benecke, Head of Customer Success and Support at WorkFlex, has over a decade of expertise in building effective onboarding programs. In their discussion, she emphasizes the critical role of an onboarding program in driving customer success and engagement. Cara shares her strategies for crafting 'wow moments' at the start and stresses the importance of feedback in refining the onboarding process. She also highlights the balance between automation and personalized support in onboarding, and how understanding customer needs is essential for long-term retention.