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Calvin Hohner
Lead Product Manager at Dialpad with expertise in agentic AI and contact centre solutions, discussing practical applications and ROI of AI agents.
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Oct 27, 2025
• 27min
Don’t Call It a Bot: Agentic AI Is the New Frontline
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Calvin Hohner, Lead Product Manager at Dialpad, dives into the transformative power of agentic AI. Unlike traditional chatbots, this AI can autonomously handle tasks like patient verification and appointment rescheduling. Calvin explains why voice is becoming the preferred interface for natural interactions and how agentic systems enhance seamless support. He emphasizes the importance of focusing on real-world applications to define value and drive ROI, making a compelling case for modern customer experience strategies.
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