Bryan Charlton, a seasoned sales leader with two decades of experience at firms like FICO and Salesforce, now manages sales at Otter.ai. He discusses the power of slowing down to enhance sales wins, emphasizing curiosity and a solid understanding of client motivations. Charlton also explores the complexities of customer indecision and the emotional challenges faced by sales professionals in an AI-driven landscape. Techniques for fostering strong client relationships and effective communication are highlighted as keys to successful sales.