Bruce Temkin

Bruce Temkin, the "Godfather of Customer Experience," dives into building cultures that scale while caring for customers and employees alike. A pioneer in human experience management, he shares his journey from engineering to founding the Humanity At Scale movement. Bruce emphasizes the importance of intentionality in culture, linking engaged employees to sustainable customer satisfaction. He offers practical advice on providing clarity amidst complexity and suggests reflection rituals for leaders, so they can navigate challenges effectively.