Brianna Elsass

Head of US Digital Servicing and Technology at BMO Financial Group

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Jul 2, 2024 • 40min

Building a Digital-First Mindset in Banking

Brianna Elsass, Head of US Digital Servicing and Technology at BMO Financial Group, discusses BMO's digital transformation journey, breaking down silos, empowering agile teams, and fostering a customer-centric culture. Lessons learned include the impact of communication on positive customer and employee experiences.