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Brian Solis
Senior Innovation Leader / Global Innovation Evangelist at ServiceNow focusing on innovation strategy, emerging technologies, and applying AI to transform enterprise workflows.
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Nov 4, 2025
• 37min
Redefining Innovation: Brian Solis from ServiceNow on the Future of AI
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Brian Solis, Senior Innovation Leader at ServiceNow, dives into the transformative impact of AI on organizations. He discusses how AI enhances productivity and reshapes customer experiences, urging companies to adopt an AI-native mindset for future workflows. Brian elaborates on agentic AI in diverse domains beyond IT and highlights the significance of reimagining roles for humans and AI agents. He also raises concerns about AI psychosis and the importance of preserving individual authenticity in an increasingly automated world.
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