Brian Scanlan

Brian Scanlan, Senior Principal Engineer at Intercom, discusses the company's migration from AWS Aurora to PlanetScale, driven by challenges with scalability and operational pain from 13 clusters. He shares insights on Intercom's transition to AI chatbots post-ChatGPT, emphasizing their role in enhancing human support. Beyond databases, Brian highlights the shrinking talent pipeline for systems engineers and the effectiveness of Intercom's volunteer-based on-call model, enhancing both operations and recruitment. A fascinating dive into tech evolution at Intercom!