Brian Peterson

In this engaging discussion, Brian Peterson, CTO and Co-Founder of Dialpad, shares his vision for the future of AI in communication. With a rich background from Google Voice, he reveals how Dialpad harnesses 8 billion minutes of voice data to craft a sophisticated AI-driven platform. Topics include real-time sales coaching, predictive analytics to prevent churn, and the importance of owning the full tech stack for superior customer experiences. Brian also touches on overcoming AI adoption challenges and the role of automation in enhancing human interactions.