Brian Hansen

Brian Hansen, Director of Customer Success at Aurora Solar, discusses innovative compensation strategies in the solar industry. He shares insights on aligning product usage with customer success and sales efforts. The conversation explores the benefits of transitioning from traditional commissions to ongoing payouts, promoting accountability and collaboration. Hansen emphasizes the importance of a mission-driven culture and how qualitative data can enhance customer engagement. The chat also highlights career development and the challenges of resource allocation in a rapidly evolving market.