In this discussion, Brenda Kahl, Senior Director of Service and Support at Illumina, tackles the urgent training challenges in biotechnology field operations. She highlights how AI and digital tools can streamline workflows, enhance efficiency, and manage costs. Brenda emphasizes the need for adaptable workforce solutions and soft skills over rigid technical knowledge. She also dives into the value of tribal knowledge systems for retaining expertise and navigating talent shortages in a transforming industry. It's a rich conversation about innovation, training, and customer satisfaction!