Brandon Walsh, PM Director at HubSpot, and James Brown, Chief Product Officer at Metronome, dive into the transformative power of usage-based pricing. Brandon draws on his experience from Intercom, highlighting how this approach enhances customer focus and turns every team into a 'customer success team.' They discuss the evolving role of product managers, the strategic balance between building and buying billing systems, and how AI is revolutionizing pricing strategies. Brandon encourages bold pricing innovations while maintaining flexibility for rapid iteration.
