In this enlightening discussion, Brad Loftus, a thought leader from BCG, shares his vision for the future of home delivery and retail. He imagines a world where sensors anticipate our shopping needs, leading to fully automated deliveries. The conversation touches on the potential disappearance of traditional stores, the benefits of personalized shopping experiences, and the role of technology in enhancing customer service. Brad also explores innovations like drones and autonomous vehicles that could revolutionize logistics while balancing efficiency and quality.
