Billie Bradley

Product Manager on Trainline's Travel Assistant team, recently joined and responsible for UX and product decisions around the AI assistant supporting customers during travel.

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Oct 30, 2025 • 1h 9min

Building Trainline’s AI Travel Assistant: How a 25-Year-Old Company Went Agentic

Join David Eason, Principal Product Manager at Trainline; Billie Bradley, Product Manager specializing in AI; and Matt Farrelly, Head of Machine Learning Engineering. They dive into the development of Trainline’s AI Travel Assistant and the unique challenges they faced. Discover how combining AI with deep industry knowledge enhances user experience and the importance of well-structured guardrails. They also discuss innovative evaluation methods and the potential of scalable, real-time support for travelers, even in a traditional company.

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