Bill Staikos

In this captivating discussion, Bill Staikos, a globally recognized CX leader with over 20 years in financial services and tech, shares insights on the evolution of customer experience. He emphasizes the importance of aligning CX with business strategy and leveraging AI for better orchestration. Bill elaborates on overcoming silos and creating actionable insights to drive real value. He also previews his upcoming podcast, The Multimodal Experience, exploring how emerging technologies will reshape our interactions with brands.