Bill Hopkins, an expert in municipal IT, shares insights on the significant challenges small cities face regarding cybersecurity and ransomware. He discusses the role of the city of Kaiser as a managed service provider and the strains of an understaffed IT team. The conversation dives into the evolving tactics of ransomware, focusing on their recent experiences and the effectiveness of SnapShield for threat detection. Hopkins emphasizes the importance of data integrity, particularly for police evidence, and underscores the necessity of robust backup solutions in municipal systems.