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Betty Gratopp
Author of Engaging the Team at Zingerman's Mail Order
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Feb 20, 2024 • 36min
145: Betty Gratopp and Jeffrey Liker
Authors Betty Gratopp and Jeffrey Liker discuss the lean journey and transformation at Zingerman's Mail Order. They explore the unique people-oriented culture, challenges of implementing Kata methodology, and the evolution of workplace culture towards scientific thinking.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode