Beth-Ann Sher

Beth-Ann Sher, a Senior Knowledge Manager at Intercom, shares her fascinating journey from product marketing to knowledge management. She discusses how AI is revolutionizing the customer support landscape, reshaping her daily responsibilities. Beth emphasizes the importance of high-quality support content and collaboration across teams. The conversation also highlights future trends in knowledge management, showcasing the need for analytical skills and adaptability in an AI-driven world, ultimately transforming how customers access information.