Bernard Slowey, VP of Digital Customer Success at Salesforce, spearheads the transformation of customer service through cutting-edge digital tools. He dives into the importance of unifying support and training portals, enhancing customer self-service, and ensuring seamless transitions between digital and human interactions. Bernard discusses Salesforce's innovative AI tools, like Einstein, that drive personalized service, and emphasizes the role of data in improving customer engagement and accountability for better outcomes.
