Ben Reason

In this conversation with Ben Reason, founder of Livework Studio, listeners discover the transformative power of design in business. Ben shares insights into his firm’s six pillars of design-led transformation, illustrated through collaborations with Adidas and the NHS. He discusses the shift in government design roles and emphasizes the importance of user experience over technology. Engaging employees in participatory design processes, he outlines how cultural rituals can enhance organizational change, driving a more human-centered approach.

Ben Reason, founder of LiveWork Studio and co-author on service design, teams up with Patrick Quattlebaum, founder of Harmonic Design, to discuss the future of service design. They explore its evolution and the need for deeper integration with practices like agile and product management. The pair emphasizes the importance of communication across organizations, particularly in complex industries like healthcare. They also introduce an upcoming conference aimed at inspiring a new generation of service designers with real-world case studies and innovative methodologies.

Ben Reason, co-founder of Livework, is a trailblazer in service design and explores how design impacts the Anthropocene. He discusses the importance of local governance and decentralized approaches to tackle ecological challenges. The conversation touches on the evolution of design in a digital age, emphasizing collaboration between designers and engineers. Ben highlights the need to shift power dynamics and engage communities in regenerative practices while considering the complex interplay of innovation, sustainability, and systemic change.