Ben Reason, founder of LiveWork Studio and co-author on service design, teams up with Patrick Quattlebaum, founder of Harmonic Design, to discuss the future of service design. They explore its evolution and the need for deeper integration with practices like agile and product management. The pair emphasizes the importance of communication across organizations, particularly in complex industries like healthcare. They also introduce an upcoming conference aimed at inspiring a new generation of service designers with real-world case studies and innovative methodologies.