Ben Kroll, CISO in residence at Zscaler, shares his insights on the evolving role of the Chief Information Security Officer. He emphasizes the need for a blend of technical skills and business acumen, revealing the importance of communication in risk management. The discussion highlights the dichotomy between 'big C' and 'little c' CISOs and the challenges of accountability they face. Kroll also explores the necessity of mentorship and the urgency for organizations to improve cybersecurity training for all users.