Ben Kaplan

Leads product and implementation for digital solutions at Hospital for Special Surgery, focused on patient engagement apps and digitizing the surgical care journey for musculoskeletal health.

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Nov 6, 2023 • 17min

The fine line between customization and finding commonalities in product development

Ben Kaplan, a leader in digital solutions at the Hospital for Special Surgery, discusses enhancing patient engagement through technology. He details the My Care Guide app, which streamlines surgical workflows. Kaplan addresses the delicate balance between customization for surgeons and standardization across services. He shares insights on clinical alignment, stakeholder collaboration, and his strategic focus on improving operational efficiency and AI applications for the future. Tune in for a deep dive into how tech transforms the surgical experience!

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