Ben Francis

In this conversation with Ben Francis, Director of Customer Success at Evident, he shares his expertise in building customer success teams from the ground up. He discusses refining onboarding processes, the importance of consolidating customer data, and strategic hiring for team growth. Ben also highlights the value of specialization, employing time inventory techniques to boost efficiency, and creating a strong team culture through continuous learning. His insights on proactive communication and capturing customer value early are invaluable for anyone in the CS field.