Bashar Wali

Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, explores the evolving dynamics of guest relationships in hospitality. He argues that social media has made it easier to connect with guests meaningfully. The conversation highlights the value of emotional intelligence over transactional interactions. A heartwarming story about a simple welcoming gesture shows its profound impact on guests. Wali also emphasizes the need for a supportive culture that rewards staff for fostering exceptional experiences, creating a magical escape for visitors.