Ayman Azmy
Tech-savvy, customer-centric leader with over 20 years of experience in customer services, marketing, pre-sales, and customer success. He has experience building his own brand, helping companies implement customer success.
Best podcasts with Ayman Azmy
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Jun 25, 2025 • 43min
How to Discover What Success Really Means for Your Customers with Tamara Kempf & Ayman Azmy
Tamara Kempf, a seasoned Regional Director of EMEA Customer Success, and Ayman Azmy, a customer-centric leader with over 20 years of experience, dive deep into what true customer success means. They discuss the importance of understanding customer outcomes over mere feature delivery. By asking probing questions, they emphasize discovering the 'why' behind customer goals. Effective communication and transparency, even when saying 'no', are highlighted as critical for building trust. Their practical strategies promise to redefine how businesses can create genuine value for their clients.
Dec 11, 2023 • 36min
Strategies for Effective Customer Success Plans | Aisha Bajwa & Ayman Azmy
Ayman Azmy and Aisha Bajwa, experienced professionals in CS, discuss the importance of success plans, encouraging client commitment, crafting efficient plans, effective questioning, and collaborative sharing. They also explore common mistakes and the value of simplicity and collaboration in success plans. A goldmine for those new to CS or struggling with success plans.
