In this discussion with Arya Asemanfar, a Product and Engineering leader at Sierra, listeners discover how AI-powered agents are revolutionizing customer interactions. Arya explains the critical differences between traditional chatbots and advanced agents that take meaningful actions. The conversation dives into Sierra's innovative 'Agent OS' that ensures robust, scalable development and addresses challenges like tool hallucination. Arya highlights the importance of collaboration with customers, showing how tailored solutions enhance customer service while reflecting brand values.