Ari Polakof
CEO and co-founder of Flai, an AI communications platform specializing in voice, text, and email automation for dealerships, focused on after-hours and overflow call handling and deep DMS integrations.
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Jan 24, 2026 • 41min
Why Most Service Departments Leak Calls – And What Actually Stops It | Pre-NADA AI #5
Ari Polakof, CEO of Flai, builds AI voice and messaging that books appointments and deeply integrates with dealer systems. Luke Sontag, Marketing & IT lead at Kissee Ford, runs ops at a multigenerational Ford store. They discuss why service calls get missed, how targeted after-hours and overflow AI can capture rollover calls, the importance of deep DMS integration, and winning staff trust for automation.
